Joe's handmade Totes Return & Refund Policy

We love our customers and want you to love every purchase without the stress of being stuck with something you don't like. We understand the difficulties of shopping online and will always provide top-notch service so you can shop with us confidently!

Return Policy

Joe's handmade Totes will accept returns or exchanges on items purchased from our website within 30 days of purchase under the following conditions:

There are no visible signs of damage
All original packaging is intact
Any sign of damage will compromise the Joe's handmade Totes guarantee

Items cannot be returned or exchanged after 30 days of purchase. Several types of goods are exempt from being returned. We do not accept returns on items that are used, heavily damaged, or not in resellable condition. To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

Exchanges

For all returns or exchanges please contact Gotaelber98@gmail.com with your order number and reason for return or exchange. Our team will handle your request based on the rules stated on this page.

Return Shipping

You will be responsible for paying your own return shipping costs. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

Refunds

Once your return is received and inspected, we will email you to notify you of the approval or rejection status of your refund. If approved, your refund will be processed and automatically applied to your original method of payment.

Late or Missing Refunds

There is often some processing time between financial institutions before a refund is posted — 2 to 3 business days is normal. If you still have not received your refund after this timeframe, please email us at Gotaelber98@gmail.com and we will investigate further.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, please contact us at Gotaelber98@gmail.com within 48 hours of delivery. If damage is not reported within this period, we may not be able to honor your claim. We utilize timestamp and delivery confirmation information from the carrier when reviewing damage or return requests.

Feedback

We would love to hear from you! Please feel free to email us at Gotaelber98@gmail.com with any questions, feedback, or concerns. We take your feedback seriously and are always striving to improve. 💗